RETOUR & REFUND
All items purchased on www.hihaven.net have a 14 days full refund policy from the date of delivery.
Returned items must be unworn. We ask that you use your original packaging for the return, if possible.
Contact us directly at mail@hihaven.net if you wish to refund your purchase.
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Remember to attach your receipt of purchase (packing slip) or note your order no. when contacting us about a refund.
We do not cover return shipping costs for refunds.
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GUIDE TO RETOUR SHIPPING
1. Contact us via email first with the order Nummer.
2. Please pack the item carefully with the receipt.
3. When we receive the item(s) we will make the refund using same payment method when purchased.
Allow 7 business days for refund transfer.
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RETOUR SHIPPING ADDRESS
Hi Haven
Frankenallee 134, 60326 Frankfurt, Germany
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Please provide tracking no. if available.
(Whitout tracking no. we cannot make the refund if the package is lost in transit.
RETOUR SHIPPING FROM NON-EU CONTRIES/ USA
Always remember to include proforma invoice stating:
"Return of goods to original sender. No commecial value"
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NON-EU ORDERS
For all Non-EU orders local customs, taxes and fees may apply, which are not included in the total price.
Upon receipt local custom duties, taxes and fees may apply, which are not included in the price or shipping expenses. You may contact your local customs office for information regarding shipping from the EU to your country.
UPS, FedEx and DHL will act as a broker in collecting any customs due and may require additional information including personal tax ID.
Please contact us if you are in need of more information at mail@hihaven.net
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Brazil
To pass customs/duty in Brazil, you must add your CPF/CNPJ to the order notes at check out.
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CONTACTING US
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
Frankenallee 134, 60326 Frankfurt, Germany
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CANCELLATION
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If you change your mind and you have not yet received a shipping confirmation, please email us at mail@hihaven.net as soon as possible. We will do our best to process your request before your order is shipped, but unfortunately we cannot guarantee always.
​CONTACTING US
If you have any questions, we encourage you to contact us using the details below:
Frankenallee 134, 60326 Frankfurt, Germany