WARRANTY
We warrant our mala necklaces purchased from hi haven.net a five years warranty.
The mala bracelets from Hi Haven come with a one-year warranty from the date of purchase.
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This means that for up to warranty years after you have received the product, you may have the product repaired or exchanged. If you find that your order is defect, please e-mail us to mail@hihaven.net within a reasonable time.
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OUR WARRANTY INCLUDES:
- Loose/broken beads
- Broken chains & bracelets
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Unfortunately, we cannot offer a guarantee for everyday signs of wear such as scratches, oxidation, accidents, use of the product in an unintentional manner, incorrect use or abuse or other tortious conduct.
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​CONTACTING US
If you have any questions, we encourage you to contact us using the details below:
Frankenallee 134, 60326 Frankfurt, Germany
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REPAIRS
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If you are in need of our Maintenance & Repair service please contact us at mail@hihaven.net.
After the warranty time we still offer to repair Hi Haven pieces, however, there will be a repair and shipping fee covered by the customer.
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Remember to attach when contacting us about a repair:
​- Your receipt of purchase
- Description of your repair(s).
- Return shipping address + phone no.
​CONTACTING US
If you have any questions, we encourage you to contact us using the details below:
Frankenallee 134, 60326 Frankfurt, Germany